Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as pending for 20 days from delivery before validation to compensate time for exchange or returns.
Meanwhile, you are free to spend your available store credit balance.
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order.
Your store credit will be cancelled if you close your account.